Shipping & Return Policy

Last updated June 09, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may comply to our return and refund policy. Please see below for more information on our return policy.

What is our return  policy?

To receive credit for returned merchandise, a return authorization number must be issued prior to returning. All packages must be labeled with that authorization number. Return authorization numbers can be obtained by contacting customer service at +1 (877) 562-5170.

After you receive a return authorization number from our customer service representative, you may return the item in question. Please be sure to include your name, address, telephone number and email address. Your item will be inspected by one of our staff members and you will be contacted via email or by telephone promptly. All returned merchandise for customer convenience are subject to a 20% restock fee.

ORDER CONFIRMATION

Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase. 

SHIPPING PROCESS

Upon receiving your order we will start processing your order and notify you via email when your purchase is processed within (5) working days. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 8 days of your order, do not hesitate to reach out to us at support@theoutbackoasis.com or call us at (877) 562-5170.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item. please email customer service at support@theoutbackoasis.com to obtain a Retum Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Non-custom purchased Item along with the copy of Receipt from The Outback Oasis, and mail your return to the following address:

The Outback Oasis Attn: Returns

RMA #

2150 White St #7613 York, Pennsylvania 17404, United States

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (15) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed for approval and status on approval.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Custom products (Such as Special Orders or Personalized Items)
  • Aluminum or Sheet Cast Items
  • Customized material, fabric, sling and strap items. 
  • All Shading and Pergolas except Umbrellas. 

For defective or damaged products, you must comply with our return policies and contact us within (7) days to the purchase date via following phone (877) 562-5170 or Email us at support@theoutbackoasis.com

Please Note: Sale items are final sale and cannot be returned.

ORDER CANCELLATION

We suggest you must cancel your order within 5 working days from your order confirmation. Please do not submit order cancellation after 5 days of your order confirmation. If for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please call us at (877) 562-5170.

  • Monday to Friday - 9:00 AM to 7:00 PM EST
  • Saturday – 10:00 AM to 3:00 PM EST.

Our items are hand-crafted and have varying production times. We reserve the right to charge a cancellation fee if an item is into the production process to cancel. Our cancellation fee can vary from material to material and overall production cost.

FOR QUERIES

If you have any questions concerning our return policy, please contact us at:

Phone: (877) 562-5170 

Email: support@theoutbackoasis com